FreshPortal delivers advanced software systems for the floriculture industry at home and abroad. More than 400 companies worldwide use our software, and the number of users is growing rapidly. To manage this rapid growth, we are looking for an organisational talent (m/f) who can improve the structure and vigour of our support department.
Where will you be working?
You will be working in a young and dynamic environment where we do our utmost to help our customers with enthusiasm and commitment. You will experience the current growth spurt of our organisation as an opportunity to take on your own role within our organisation.
Do you know the floriculture sector? Do you have an understanding of software systems? Or have you worked with a ticket system before? If so, this is of course a plus, but not a requirement!
What will you be doing?
Existing and new customers contact our support department daily to ask questions or report problems. Some questions can be answered directly, but often customer questions need to be transferred to the right people within our organisation. You do this in our own ticket system.
You determine the priority of the customer questions that you and your colleagues receive and make clear tickets for the right people in our organisation. You also monitor whether tickets are solved and inform the customer about the status of the case.
What are we looking for?
- You work in a structured way and know how to keep several balls in the air at the same time; even on hectic days you work imperturbably through your lists.
- You have no trouble making telephone calls in fluent Dutch and English.
- You are always friendly and polite, but you are not afraid to tell both customers and colleagues what's what.
- You understand that asking questions is essential to identify a problem. That's why you quickly know which customer question needs to be handled urgently, and you know how to explain to your colleagues exactly what the customer's problem is.
- Your sense of responsibility doesn't stop after you've put a customer question in front of the right person, but only after you've had a satisfied customer on the phone.
- You can take a beating. Our customers' behaviour is often direct, sometimes harsh, but usually with a smile. Internally, too, we are a young, dynamic and flat organisation in which everyone can say anything to each other.
What we offer
- A challenging position within a fast growing organisation.
- Nice, young colleagues with whom you can laugh as well as work.
- The opportunity to develop yourself in many areas (e.g. technical support, sales, communication, etc.)
- All necessities to be able to perform your function well (Laptop etc.)
- A market-conforming salary
Did you become enthusiastic?
Fill in the form below to apply.