Privacy & Policy

Introduction

Freshportal takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us.

Who is Freshportal ?

Freshportal is the besloten vennootschap Freshportal Software BV, with registered office at (1424 PX) De Kwakel listed at the Traderegister of the Dutch Chamber of Commerce under
53034686.

Freshportal is as the controller ultimately responsible with regard to the processing of your personal data.

How does Freshportal use your personal data?

Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Freshportal uses for that specific purpose, the legal justification, and the amount of time Freshportal keeps this data. For clarity’s sake, we have categorised the purposes.

Services, customer management and financial administration

Purpose: Order Management
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   
Purpose: Handling complaints
Information Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   
Purpose: Invoicing
Information: Home address, Delivery address, Billing address, Email, Phone, Payment information, Account number, COC number, VAT number, Customer number
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose

 

Purpose: Services
Information: Home address, Email, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   
Purpose: Invoicing
Information: Home address, Email, Data necessary to provide the service, Data generated by the service
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   
Purpose: CRM
Information: Name, Username, Email, Location, Phone
Legal basis: Legitimate interests
Importance: Commercial interests
Storage period: As long as necessary for this purpose
   

Website

Purpose: Website analytics
Information: Online behaviour, Location
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
   
Purpose: Account
Information: Name, Address, Email, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   
Purpose: Chat feature
Information: Name, Address, Email, Message content
Legal basis: Necessary for the performance of a contract
Storage period: As long as necessary for this purpose
   

Security and fraud prevention

Purpose: Data security
Information: Security video footage, Electronic identification, Password
Legal basis: Legitimate interests
Interest concerned: Commercial interests
Storage period: As long as necessary for this purpose
   

 

How did we obtain your personal data?

Freshportal has obtained your data because you have provided this data to us.

What are your rights?

Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:

Access

You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Freshportal has obtained about you, you may exercise your right of access by submitting a request to Freshportal .

Making changes
If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Freshportal makes these changes for you. You may request that Freshportal modifies, corrects, supplements, erases or shields your information.

Restriction of processing of personal data
You also have the right, under certain conditions, to ask Freshportal to restrict the processing of your personal data.

Right to object
If processing of your data takes place on the grounds of ‘legitimate interest’ by Freshportal or a third party, you have the right to object to that processing.

Portability of data
You have the right to obtain your personal data from Freshportal . Freshportal will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.

Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Freshportal no longer being able to provide you with certain services.

Response from Freshportal
A request can be sent through our contact us. Freshportal will comply with your request as soon as possible and in any case no later than one (1) month after Freshportal has received such a request. If Freshportal rejects your request, we will indicate in our reply why the request was rejected.

Recipients of your personal data
Your data may be transmitted to:

  • Data processors
  • Parties that are involved in the execution or fulfilment of an agreement between you and Freshportal
  • External consultants

It is possible that Freshportal is required to submit your data to a third party, for example to fulfil a legal obligation.

Can changes be made to this Privacy Statement?

This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.

Questions, remarks, and complaints

If you have any questions regarding this Privacy Statement or the way in which Freshportal uses your data, you can contact us. If you have a complaint about the way your data is processed, please contact us. Furthermore, you always have the right to contact the competent national data protection authority. In The Netherlands, this is the “Autoriteit Persoonsgegevens”.